Telekom Srbija group

Improving Service Assurance to support ongoing technology transformation and to introduce AI enabled proactive monitoring

Business Challenge

  • Massive network projects and implementation of new technologies

  • Improving service offering

  • Overcoming problems of distributed management

  • Consolidation in Operations and NOC

 

Solution

The solution provided end-to-end monitoring with following features:

  • Fault and Performance management

  • Application management

  • Early Problem detection

  • AIOps

 

Projected Outcomes

  • Reduced MTTR 30%

  • Reduced cost 20%

  • Unified processes and greater productivity

 

Testimonials background

Technology that drives growth

From understanding challenges to delivering solutions that generate measurable results

From understanding the challenge to delivering the solution – the goal remains the same: to create technology that drives real business growth.

IT Operations Manager, Telekom Srbija Group

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