Yettel Serbia

Implementing a workforce management solution and process from scratch to support the new business line

Business Challenge

Serbia’s second-largest mobile telecommunication provider planned on entering a new fixed Internet, TV, and Voice services market. The goal was to utilize workforce management software in sales generation tasks and infrastructure installation tasks.

Solution

The Field Service implementation provides complete coverage of the on-field business needs, including Site surveying, Door-to-door Lead generation, and Installation and Troubleshooting services for their new end customers.

Projected Outcomes

  • Business growth by entering a completely new market
  • Lead generation which helps accellerate new market business venture
  • Quick and efficient launch of the new business process
  • High customer satisfaction
Testimonials background

Technology that drives growth

From understanding challenges to delivering solutions that generate measurable results

From understanding the challenge to delivering the solution – the goal remains the same: to create technology that drives real business growth.

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