Change management and CMDB
Provides a trusted configuration management database (CMDB) as the foundation for IT processes, delivering improved visibility into dependencies between infrastructure and services, and enabling more effective management of changes and releases while minimizing unplanned service disruptions.
Benefits of Configuration Management (CMDB)
Single source of truth
consolidates IT data silos into one reliable system of record.
End-to-end visibility
full insight into assets, configuration items (CIs), and their relationships.
Proactive change management
assess dependencies to predict and mitigate risks before changes are applied.
Improved release success
reduce errors and downtime by understanding service interconnections.
Operational efficiency
streamline processes with accurate, centralized data.
Faster root cause analysis
quickly identify the source of issues by mapping service dependencies.
Risk reduction
minimize unplanned service disruptions and downtime.
Change and Configuration Management for Risk-Controlled IT Operations
Scenario: Unmanaged changes in the IT environment lead to service outages, security vulnerabilities, and lack of accountability.
Solution: Implementation of a CMDB with integrated change management workflows that map infrastructure and service dependencies to control the impact of changes.
Value: Reduced unplanned downtime, improved change traceability, and higher success rates in service transitions.
Industry examples:
Why Your Business Needs It
- Breaks down silos to unify IT data and processes.
- Protects service continuity by anticipating the impact of changes.
- Supports compliance and governance with transparent and auditable records.
- Optimizes IT investments through better resource allocation and lifecycle insights.
- Drives digital transformation by providing a stable foundation for all ITSM processes.